Shutter World 10-Year Guarantee

Quality you can trust. Peace of mind for years to come.

Shutter World 10-Year Guarantee

Valid on orders placed on or after 14th October 2026

At Shutter World, we take pride in supplying quality made-to-measure interior shutters. We want you to enjoy your shutters for years to come, which is why selected shutter products are covered by our guarantee against qualifying defects in workmanship and colour fastness.

Our guarantee gives you added peace of mind and is provided at no extra cost on qualifying purchases, subject to the terms below.

What does our guarantee cover?

1. Colour fastness – 10 years

We guarantee that the colour finish of covered shutters will remain colourfast under normal indoor conditions for 10 years from delivery. This cover does not include normal ageing, fading caused by prolonged direct sunlight, or changes resulting from unsuitable environmental conditions or incorrect cleaning.

2. Workmanship – 10 years

We guarantee covered shutters against defects in workmanship for 10 years from delivery, provided they have been used and maintained correctly and installed in an appropriate environment.

3. Hardware – 5 years

Hardware and operating components supplied with covered shutters are guaranteed against qualifying defects for 5 years from delivery. This includes covered component failures arising from defective materials or workmanship under normal use.

When does the guarantee start?

The guarantee takes effect on delivery of the covered shutters and runs for the relevant period stated above. The guarantee applies to qualifying purchases supplied by Shutter World and is subject to the conditions in this policy.

No separate guarantee registration is required. Please retain your order confirmation, invoice or other proof of purchase.

What is not covered?

The guarantee does not cover faults or damage caused by:

• Normal wear and tear arising from everyday use over time.

• Accidental damage, misuse or neglect, including damage caused by improper handling or operation.

• Unsuitable environmental conditions, including exposure to excessive moisture, water, condensation or heat where the product is not suitable for those conditions.

• Prolonged direct sunlight that causes fading or changes to the finish.

• Incorrect cleaning or maintenance, including the use of abrasive materials, unsuitable cleaning products or excessive water.

• Natural characteristics of wood, including variations in grain, texture, knots and natural colour. Minor variations between samples, individual shutters and replacement parts may also occur.

• Samples and display products, unless the guarantee has been expressly confirmed in writing.

• Damage or missing items visible on delivery that are not reported to Shutter World within 14 days of delivery. Please inspect your order on arrival and contact us promptly if anything is damaged or missing.

The guarantee also does not cover changes in appearance caused by normal environmental ageing or conditions outside the product’s intended use.

These exclusions apply only to the extent that the issue falls outside the cover described in this guarantee. They do not remove or restrict any statutory rights you may have.

What happens if I make a valid claim?

If you believe your shutters have developed a fault covered by this guarantee, contact Shutter World so we can assess the problem.

Depending on the nature of the fault and the circumstances, an appropriate remedy may include repair or replacement of the affected shutter or component. We will explain the proposed remedy to you once we have assessed the claim.

Replacement parts or products may differ slightly in colour or appearance from the originals because of natural material variations, production differences or ageing. Any replacement provided under this guarantee will be covered for the remainder of the original guarantee period; it will not automatically start a new guarantee period.

This guarantee does not routinely cover the costs of removing or reinstalling shutters, call-out charges, shipping or associated work. However, nothing in this wording limits any remedy or cost that Shutter World is legally required to provide or pay under your statutory rights.

How to make a guarantee claim

If you experience a problem with your shutters, please contact us as soon as reasonably possible after discovering it. Early notification helps us assess the issue and determine the most appropriate next step.

Please provide:

• Your name and contact details.

• Your Shutter World order number or proof of purchase.

• A description of the problem and when it first appeared.

• Clear photographs showing the affected shutter or component, where possible.

We may ask for further information or to inspect the affected product before deciding whether the issue is covered.

Contact Shutter World

• Website: shutterworld.co.uk

• Telephone: 08707 545 300

• Email: sales@shutterworld.co.uk

• Address: Shutter World, Wilman Post, Ossett, West Yorkshire, WF5 8DL, United Kingdom (by appointment only).

Your statutory rights

This guarantee is provided in addition to your legal rights as a consumer. It does not affect or replace your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection law.

If goods are faulty, not as described or do not meet the standards required by law, you may have rights and remedies independently of this guarantee. Nothing in these terms is intended to exclude or restrict rights or remedies that cannot legally be excluded or restricted.

Guarantee summary

• 10 years: Colour fastness.

• 10 years: Workmanship.

• 5 years: Hardware and operating components.

• No registration required: Keep your order confirmation or proof of purchase.

• UK consumer protection: Your statutory rights remain unaffected.

For help with a guarantee claim, please contact Shutter World using the details above.