We warrant that our shutters will be defect-free in materials or workmanship. As shutters are handmade, it is sometimes the case that there will be small defects on any shutter panel, and should this scenario arise, Shutter World will be happy to review such panels. Suppose the defect is so minor that it doesn’t affect the performance of the shutter or can’t be clearly seen two metres away. In that case, this, in any normal event, will not constitute a defect for as long as the original purchaser owns the shutters. This is subject to below and provided that such products were properly installed and were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Shutter World be liable for incidental or consequential damages or for any expense associated with such damages. Repair or remakes of defective products are the sole remedy under this warranty, and in no event shall Shutter World be liable for the costs of removing and/or reinstalling the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges or the cost of labour involved in measuring and installation.

This warranty does not cover any damage to the shutter or window caused by unauthorised repairs, accidents, alterations, misuse, abuse, natural disasters, motorised devices, wear and tear, or failure to follow our instructions regarding measurement, installation, cleaning, or maintenance. Any improper, inappropriate, or unauthorised replacement parts, repairs, or maintenance will void this warranty. This warranty also excludes all liability for removing the shutter and its reinstallation in the same or another window or any damage to the window frame, glass, or any other part of the window. Louvre/slat deflection/sag or bow, which may occur due to changes in room temperature and direct sunlight on the window forcing the material to expand and contract, is within acceptable tolerances (plus or minus 2mm). See the specification sheet here.

Due to manufacturing and natural variations in colour, grain and texture in these products, Shutter World is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.
All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.


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